Which wheelchair cushion suits you best?

Frequently asked questions

How do I clean my Vicair cushion cover?

The cushion cover can be machine washed inside-out. See instructions on the label attached to the inside of the cover.

Can I wash the cells?

The SmartCells that are used in the Vicair O2 wheelchair cushions can be machine-washed (while they stay inside the cushion) without shortening the life span of the cells. This latest generation machine washable Vicair SmartCells is grey with an all-over black Vicair logo print. The cushions in our Vicair O2 range – for instance the Vicair Vector O2, Vicair Adjuster O2 or Vicair Active O2 – are fully machine-washable.

Vicair SmartCell machine washable

If the SmartCells in your Vicair product do not look like the above image: we do not advise to wash them, but it is possible. Only wash the SmartCells when it is absolutely necessary. These cells can be washed with water and soap, or in a washing machine at a low/moderate temperature. Washing the cells might shorten the life span of these cells.

How do I clean my Vicair cushion?

➡Check the cushion label to make sure if your cushion is a Vicair O2 cushion or not!

Cleaning your Vicair O2 cushion is very easy!

Your Vicair O2 cushion can be machine washed at 60°C using an anti-crease cycle and mild detergent. You do not need to remove the SmartCells before putting the cushion into the washing machine. Make sure the topside of the cushion is not placed against the glass of the washer door. Do not load the machine with more than half of its maximum load weight. Spin speed should be reduced. When using a machine with agitator, make sure that the cushion can move freely within the drum. Do not use any chlorine bleach and do not dry clean. Do not tumble dry your Vicair O2 cushion but let it air dry (5-6 hours). You can use the sling to hang dry your Vicair O2 cushion. Please note: when washing the Vicair Active O2, first remove the Foam inlay. The Foam inlay cannot be machine washed.

Cleaning the Vicair Liberty cushions

Wipe the cushion with a damp cloth using a mild detergent. Do not machine wash the cushion and do not immerse in water or any other liquid.

Your cushion is from the – now discontinued – Vicair classic range (➡ your cushion label mentions “Academy” and/or does not mention “O2” in the article name):

• Treat light stains by wiping the inner cushion with a damp cloth, using a mild detergent.
• Difficult spots or stains can be cleaned by first saturating the spot and then using a soft brush to loosen the dirt, or by machine washing the emptied inner cover at 60°.
• If it is necessary to remove the SmartCells™ for cleaning, note the number of cells in each compartment.

How do I disinfect my Vicair cushion?

In case of soiling with body fluids, and when transferring the cushion to another user, the cushion must be disinfected to avoid cross contamination.
Clean the inner cushion and the outer cover as described above. When washing the outer cover or Vicair O2 cushion, preferably use an anti-bacterial agent.
Spray disinfectant on the cushion cover and the cushion. Bend the compartments outwards to make sure that the spray mist gets into the gaps.

How do I choose the right Vicair cushion?

Use our wheelchair cushion select tool to find a wheelchair cushion that fits your needs.

I currently have pressure ulcers, can I sit on a Vicair cushion?

The Vicair cushions – with the exception of the Vicair Liberty cushions – can be used as an addition to a pressure ulcer treatment plan (stage 1,2,3,4).

What is the maximum user weight of a Vicair cushion?

On the product label you can find its maximum user weight.

In general the maximum user weight is 250 kg.

Please note: Exceptions are:
Vicair Liberty cushions: maximum user weight 150 kg
Vicair Active O2: maximum user weight 200 kg
Vicair AllRounder O2: maximum user weight 100 kg
Vicair XXtra cushion: maximum user weight 500 kg.

When do I choose a 6 cm high cushion model and when a 9 / 10 cm high model?

Choose a 9 or 10 cm high cushion model:

  • Always a better and safer option.
  • Creates better immersion and envelopment.
  • Ideal in cases where asymmetry is present.
  • Greater adjustment possibilities. You can both add and remove SmartCells.

Choose a 6 cm high cushion model:

  • When functionality is at stake. F.i. when a person can’t get underneath a table with his legs when he/she would use a 9 or 10 cm high cushion.
  • When the user has lower risk of developing pressure injuries.
  • Can be used with active users with a custom fit wheelchair without the option to change the height of foot plates, back rest etc.
  • Reduced adjustment possibilities. Never remove SmartCells, only add SmartCells.
  • To be used in combination with a sling seat. The sling ensures a better adoption of the body contours.

Is it possible to try a Vicair cushion?

For information about the possibilities, contact your country’s Vicair distributor.

What is the life span of a Vicair cushion?

The average life span of a Vicair cushion is three to five years, depending on the use of the cushion.
When you always use the Vicair cushion with the Vicair cover and replace your cushion cover every year, this will positively influence the life span of the Vicair cushion.

What is the life span of a Vicair cushion cover?

We advise you to replace your Vicair cushion cover every year.

Which kind of cover should I use?

There are several types of Vicair covers.

Vicair O2 Top Cover
Especially designed for the Vicair Adjuster O2 and Vector O2. This cover – similar to a cap – has a breathable outer layer and covers only the top
part of the cushion. Leaving the bottom part open, allowing the cushion to continue to breathe and offering optimal ventilation and comfort. The cover is ideal to help manage one of the main causes of pressure sores.
As the Vicair O2 cushions can be completely machine washed, there is usually no need to cover it with a fluid resistant cover.
Please note: using another type of Vicair cushion cover on your Vicair O2 cushion is possible, but it decreases its breathability and other specific Vicair O2 qualities.

Comfair Cover
This breathable cover is made out of multi-dimensional stretch material, reducing pressure on bony prominences. The breathable fabric is designed for air transmission and heat dissipation.

Incotec Cover
A high quality fluid resistant cover made out of elastic material.
Extremely usable in all situations (institutional and home
use) where incontinence and hygiene is an issue

Air Exchange Cover
Designed to use with the Vicair Liberty Profile. This cover is made of 3D mesh fabric, that makes it extra breathable and comfortable.

Reversible Cover
Fluid resistant material on one side and cool stretch fabric on the other side. Simply choose the outside of the cover that suits the situation. This cover fits the Vicair Adjuster, Adjuster O2, Vector, Vector O2 and Centre Relief.

Does Vicair offer a warranty on my Vicair cushion?

Yes, Vicair offers a limited warranty against defects in workmanship and materials for a period of 24 months after the original date of purchase, provided the product has been used normally. Check full Terms & Conditions

The Vicair SmartCells (except for the cells in the Liberty cushions) even have Lifetime Warranty!

Can I buy SmartCells?

No, we only supply SmartCells on a warranty basis.

Can I buy a cushion cover separately?

Yes this is possible, please contact your country’s Vicair distributor.

Can I buy a Vicair cushion without the cells?

No, the inner cushion without cells is only available on a warranty basis.

Are there custom made Vicair cushions available?

Yes, Vicair Custom Made cushions can be designed together with the Vicair R&D team. Your distributor’s product specialist can help you get in touch with the team.

Where can I find Vicair's Terms & Conditions?

Please read all about our Terms and Conditions, Privacy Policy and Disclaimer on the terms and conditions page.

What should I do when one or more cells are flat?

Because of the SmartCell quantity in each cushion compartment, the cushion’s functionality remains even when a few cells are flat. When in doubt, contact your therapist/dealer or contact Vicair. Our newest SmartCells come with Lifetime Warranty (check conditions).

Where can I find the serial number?

How many cells should there be in my Vicair cushion?

You can find the original number of cells per compartment on the cushion label.

How do I know if my cushion is installed correctly?

Vicair recommends to install and adjust Vicair wheelchair cushions under the direct supervision of your therapist or dealer.

In general:

  • Make sure that the wheelchair seat is clean and degreased.
  • Remove the protective backing tape from the self-adhesive Velcro strips.
  • Place the cushion on the seat of your wheelchair and push it down firmly. Make sure the loop faces down and to the back of your wheelchair. To remove the cushion from the wheelchair seat, simply pull it off the Velcro strips.
  • Sit on the cushion for a few minutes, to allow the cushion to adapt to your body shape.
  • If necessary, adjust the footrests of your wheelchair. Your feet should just rest on them while your thighs are in full contact with the cushion.

For the specific instructions for your Vicair cushion, you can also check the user manual of your Vicair wheelchair cushion.

Can I use a Comfair cover on top of an Incotec cover?

You should always use your Vicair cushion in combination with a Vicair cushion cover. However, we do not advise to use two covers on top of each other, as this reduces the functionality of the cushion.

How frequently should i check my Vicair cushion?

We advise you to check your cushion every three months for wear and deflated cells. In case of serious damage do not continue to use the product. Consult your dealer.

Can I receive reimbursement for a Vicair cushion?

For information about your country’s reimbursement policy toward Vicair cushions, please contact your Vicair distributor.

Which wheelchair cushion suits you best?

Use our wheelchair cushion selection tool and find out