Frequently Asked Questions

➡Check the cushion label to make sure if your cushion is a Vicair O2 cushion or not!

Cleaning your Vicair O2 cushion is very easy!
Your Vicair O2 cushion can be machine washed at 60°C using an anti-crease cycle and mild detergent. You do not need to remove the SmartCells before putting the cushion into the washing machine. Make sure the topside of the cushion is not placed against the glass of the washer door. Do not load the machine with more than half of its maximum load weight. Spin speed should be reduced. When using a machine with agitator, make sure that the cushion can move freely within the drum. Do not use any chlorine bleach and do not dry clean. Do not tumble dry your Vicair O2 cushion but let it air dry (5-6 hours). You can use the sling to hang dry your Vicair O2 cushion. Please note: when washing the Vicair Active O2, first remove the Foam inlay. The Foam inlay cannot be machine washed. 

Cleaning the Vicair Liberty cushions
Wipe the cushion with a damp cloth using a mild detergent. Do not machine wash the cushion and do not immerse in water or any other liquid.

Your cushion is from the – now discontinued – Vicair classic range (➡ your cushion label mentions “Academy” and/or does not mention “O2” in the article name): 
• Treat light stains by wiping the inner cushion with a damp cloth, using a mild detergent.
• Difficult spots or stains can be cleaned by first saturating the spot and then using a soft brush to loosen the dirt, or by machine washing the emptied inner cover at 60°.
• If it is necessary to remove the SmartCells™ for cleaning, note the number of cells in each compartment.

The SmartCells that are used in the Vicair O2 wheelchair cushions can be machine-washed (while they stay inside the cushion) without shortening the life span of the cells. This latest generation machine washable Vicair SmartCells is grey with an all-over black Vicair logo print. The cushions in our Vicair O2 range – for instance the Vicair Vector O2, Vicair Adjuster O2 or Vicair Active O2 – are fully machine-washable.

If the SmartCells in your Vicair product do not look like the above image: We do not advise to wash them, but it is possible. Only wash the SmartCells when it is absolutely necessary. These cells can be washed with water and soap, or in a washing machine at a low/moderate temperature. Washing the cells might shorten the life span of these cells.

The cushion cover can be machine washed inside-out. See instructions on the label attached to the inside of the cover.

In case of soiling with body fluids, and when transferring the cushion to another user, the cushion must be disinfected to avoid cross contamination.
Clean the inner cushion and the outer cover as described above. When washing the outer cover or Vicair O2 cushion, preferably use an anti-bacterial agent.
Spray disinfectant on the cushion cover and the cushion. Bend the compartments outwards to make sure that the spray mist gets into the gaps.

Use our wheelchair cushion select tool to find a wheelchair cushion that fits your needs.

The Vicair cushions – with the exception of the Vicair Liberty cushions – can be used as an addition to a pressure injury treatment plan (stage 1,2,3,4).

The label of each product indicates the maximum user weight.

In general, there is a maximum weight of 250 kg.

There are exceptions for:
Vicair Liberty cushions: maximum user weight 150 kg
Vicair Active O2: maximum user weight 200 kg
Vicair AllRounder O2: maximum user weight 100 kg
Vicair XXtra: maximum user weight 500 kg

Why you should choose a 9 or 10 cm thick cushion model:

• It is always a better and safer choice.
• Provides better immersion and envelopment of the body
• Ideal in the presence of asymmetry.
• More options for making adjustments. You can both add and remove SmartCells.

Why you should choose a 6 cm thick cushion model:

• When functionality is at stake. E.g. when you cannot get your legs under the table when using a 9 or 10 cm high cushion.
• When the user has a low risk of developing pressure injuries.
• Can be used with active users with a custom fit wheelchair without the ability to adjust the height of the footplates, backrest, etc.
• Fewer cushion adjustment options. You can never remove SmartCells, only add them.
• Can be used in combination with a sling seat. The sling seat allows for better tracking of body contours.

The average lifespan of a Vicair cushion is three to five years, however, this depends on usage.
If you use a Vicair cover and replace it every year, it will benefit the lifespan of the Vicair cushion.

We advise replacing the cover every year.

A cushion cover affects the function of a wheelchair cushion. That is why Vicair covers are made of high-quality materials that enhance the function of the Vicair cushion. This ensures maximum protection and comfort.

O2 Top Cover
Specially designed for the Vicair Adjuster O2 and Vicair Vector O2 cushions. This cover is made of a breathable material and only covers the top side of the cushion. The bottom remains completely open, allowing the cushion to breathe continuously. This means optimal ventilation and comfort for the user. This cover is ideally suited to help regulate one of the main causes of pressure injuries. Because the O2 cushions are machine washable, it is usually not necessary to use a liquid-resistant Incotec Cover. Note: it is possible to use another Vicair cover, however, this will negatively affect the specific O2 properties such as breathability.

Comfair Cover
This breathable cushion cover is made of multi-dimensional stretchable material, which does not interfere with pressure relief on the seat bones. The breathable material is breathable and heat dissipating.

Incotec Cover
A high-quality incontinence cover is available for every Vicair seat cushion. The cover is made of elastic fluid- and incontinence-resistant material. This makes the cover extremely suitable for use in situations where incontinence and hygiene play a role. Both in clinical and home environments.

Air Exchange Cover
Designed for the Vicair Liberty Profile. This cushion cover is made of 3D mesh material, which makes it extra breathable and comfortable.

Reversible Cover
Liquid-resistant material on one side and breathable stretch fabric on the other. Simply choose the outer side of the cover that best suits the situation. This cover fits around the Vicair Adjuster O2, Vector O2 and Centre Relief O2.

Yes. Vicair offers a limited warranty against manufacturing and material defects, provided the product has been used normally. Check full Terms and Conditions.

The Vicair SmartCells (with the exception of the air cells in the Liberty cushions), have a Lifetime Warranty.

No, SmartCells are provided under warranty.

Yes this is possible, please contact your dealer/distributor for this.

No, inner cushions without SmartCells will only be replaced under warranty.

Yes, this is the Custom Made line. These are designed together with the Vicair R&D team. Please contact your therapist or distributor.

Vicair cushions are designed to allow multiple cells to leak without loss of functionality. If in doubt, contact your therapist/advisor.

Our latest generation of SmartCells comes with lifetime warranty. Check here for terms and conditions.

Watch this short video about the information on the label.

Read all about the terms and conditions, privacy policy and/or disclaimer on the ‘Terms and conditions’ page.

You can find the original number of cells per compartment on the cushion label.

Vicair recommends installing and adjusting the cushion under the guidance of your therapist or salesperson.

• Make sure the seat is clean and grease-free.
• Remove the protective paper from the self-adhesive strips of Velcro.
• Place the cushion on the seat of your wheelchair and press down firmly. Make sure the loop is facing the back/bottom of your wheelchair. To remove the cushion from the chair, simply pull it off the Velcro.
• Sit on the cushion for a few minutes to allow the cushion to adjust to the shape of your body.
• If necessary, adjust the footrests of your wheelchair. Your feet should rest on the supports while your thighs make full contact with the cushion.

For specific installation & use instructions for your cushion, check out the Vicair wheelchair cushion user manuals page.

You should always use an outer cover for your Vicair cushion. However, we do not recommend using two covers as this reduces the functionality of the cushion.

We advise you to check your cushion every three months for wear and deflated cells. In case of serious damage do not continue to use the product. Consult your dealer.

For information about your country’s reimbursement policy toward Vicair cushions, please contact your Vicair distributor.